Thank you for choosing Hodor Smart Doorlocks. We are committed to providing you with a smooth shopping experience and delivering our products to you promptly. Please read our Shipping Policy carefully for important information regarding the shipping process. If you have any questions or need assistance, feel free to reach out to us at [email protected].

Order Processing Time:
Once you place an order on our website, our team will process it within 7 business days. During this time, we verify your order, conduct quality checks, and prepare it for shipment.

Shipping Methods:
To ensure safe and timely delivery, we collaborate with trusted shipping carriers. The specific shipping method for your order will depend on the shipping address and the selected shipping option during checkout.

Shipping Times:
Shipping times may vary based on your location and the chosen shipping method. Please note that these are approximate times and do not account for unforeseen delays:

• Standard Shipping: 7 to 10 business days
• Express Shipping: 10 to 15 business days

Shipping Cost:
The shipping cost is calculated based on the total weight of your order, shipping destination, and selected shipping method. You will see the shipping cost during the checkout process before completing your purchase.

Order Tracking:
Once your order is shipped, we will provide you with a tracking number and a link to track your package. You can use this information to stay updated on your order’s status and estimated delivery date.

Shipping Restrictions:
Certain products may have shipping restrictions due to size, weight, or regional regulations. If your order is affected by any shipping restrictions, we will promptly inform you.

International Shipping:
We offer shipping to select international destinations. International shipping times may vary, and customers are responsible for any applicable customs duties, taxes, or import fees.

Order Delays:
While we strive to deliver orders within the estimated timeframes, please understand that occasional delays may occur due to factors beyond our control, such as weather conditions, customs processing, or unforeseen events. We appreciate your understanding in such situations.

Order Changes and Cancellations:
If you need to modify or cancel your order after placing it, please contact us as soon as possible. We will do our best to accommodate your request, subject to the order’s processing status.

Undeliverable Packages:
If a package is returned to us due to incorrect or insufficient address details provided by the customer or other reasons, we will contact you to arrange for re-shipment. Additional shipping fees may apply for re-delivery.

Contact Us:
For any questions or concerns regarding our Shipping Policy or your order status, please contact us at [email protected]. Our customer support team is here to assist you.

By placing an order with Hodor Smart Doorlocks, you agree to comply with the terms and conditions outlined in this Shipping Policy.